> This is Payabli documentation. For a complete page index, fetch https://docs.payabli.com/llms.txt — append .md to any page URL for lightweight markdown. For section-level indexes, query parameters, and other AI-optimized access methods, see https://docs.payabli.com/ai-agents.md # Retry a transaction (UI) > Rerun an existing transaction from the Transactions report to recover a declined payment or repeat a charge **Charge Again** lets you rerun an existing transaction without starting from scratch: the form pre-fills with the original customer and payment details. Use it to recover a declined payment, repeat a charge, or resubmit after a customer updates their payment method. ## Find transactions to retry Navigate to **Pay In > Reports > Transactions**. Filters let you narrow the report to show only transactions that match specific criteria. Use them to locate a particular payment, isolate transactions by customer or date range, or focus on a specific status. To filter rows, click **Filters**. Filters are grouped into four categories: **Transaction Details**, **Payment Method**, **Customer Information**, and **Processing Information**. Filter behavior: * For fields that accept multiple selections, the filter uses OR logic: selecting **Declined** and **Failed** as Transaction Status values returns transactions matching either status. * For string fields, unquoted text matches partially. For example, filtering Customer Name with `Rivera` matches any customer whose name contains that string. Wrap a value in quotes for an exact match: `"Maria Rivera"` returns only that customer. * Some string filters also offer an **Exclude values** toggle, which inverts the filter — returning all transactions except those matching the value you entered. Filters panel open on the Transactions report with Transaction Status set to Declined and Failed For filter options and saved views, see [Manage Pay In transactions](/guides/pay-in-portal-transactions-reports). ## Run Charge Again Locate the transaction, click the three-dot icon, and select **Charge Again**. Three-dot action menu on a transaction row with Charge Again highlighted * **Sale** — processes the payment immediately * **Authorize** — reserves the funds; you must capture them separately before they settle. See [Capture an authorized transaction](/guides/pay-in-portal-transactions-create#capture-an-authorized-transaction). Adjust the amount or description as needed, or click **Search or add an item** to modify the itemized charges. You can select existing catalog items or save new ones to your catalog. Optionally, enter an invoice number. Select a stored payment method or enter new payment details. Optionally, check **Save payment details for future use** to store the method. Add any notes, then click **Review** to confirm the transaction details. Click **Charge Now** to request the payment again. If notifications are enabled at the paypoint, the customer receives a receipt at their email address. ## Handle a second decline To retry a declined payment, locate it in the report, select **Charge Again**, and try a different payment method. **Charge Again** is available on any transaction regardless of status — including refunds. If the card is declined a second time, ask the customer to contact their bank before retrying. If you see a system error rather than an issuer decline, the error isn't related to the customer's card. Retry the transaction. If the error persists, escalate to Payabli support. ## Related resources See these related resources to help you get the most out of Payabli. * **[Manage Pay In transactions (Portal)](/guides/pay-in-portal-transactions-reports)** - Use the Transactions report to locate the transaction you want to retry - **[Create a transaction (UI)](/guides/pay-in-portal-transactions-create)** - Initiate a payment from the Payabli Portal and capture authorized transactions