# Request bank account change

> Update merchant bank account information securely through Payabli's verification process. Learn the steps and documentation required to change deposit or withdrawal accounts

<AudienceInfo audiences={["partners", "merchants"]} />

For security reasons, changing bank account information isn't a self-service process, and involves the Payabli team.

To add or change a deposit or withdrawal account for a paypoint, the merchant must contact Payabli Support. If the person requesting the change is a verified user on the account, Payabli will send a form for them to complete. To complete the change, Payabli needs supporting documentation such as a voided check or bank letter with account and business details.