Understanding Managed Payables

After the payout is captured in Payabli, the payments enablement team calls the vendor within a day or two, depending on the timing of the capture.

The payment enablement team calls the vendor from a phone number with an (801) area code. They ask for the accounts receivable department and introduce themselves with:

“My name is [name] and calling on behalf of [name of merchant]”

Sometimes the vendor doesn’t answer the call, or the payment enablement team can’t reach the right person. In this case, the team will try to call one more time, or they will leave a message and wait 1 day for a return call.

If the vendor doesn’t return the call, or the team can’t reach the vendor on the second attempt, the team automatically dispatches the payment as a physical check. The team will try vendor enablement again on the next payment to that vendor.

The payments enablement team first offers to pay the vendor by vCard.

1. If the vendor accepts payment by vCard, then the payment is completed by vCard.
2. If the vendor wants to accept a vCard, but they charge a service fee above 1.2%, the payment enablement team then suggests ACH instead.
3. If they don’t want to take vCard, either because they don’t have the ability to or the fee is too high, then the payment enablement team will suggest ACH.

The payment enablement team offers to pay the vendor via standard ACH, which takes between 3 to 5 business days. If the vendor accepts, then they must complete an ACH/Direct Deposit enrollment form via DocuSign.

• If the form is completed, the vendor is paid via ACH.
• If the form is returned incomplete, then the payment is sent as a physical check.
• If the form isn’t returned within 2 days, then the payment is sent as a physical check.

If the vendor doesn’t accept ACH, then they’re mailed a physical check. The check is processed within 2 days and mailed. Delivery is subject to US Postal Service operations, and the recipient must deposit the check into their bank.