When you migrate to Payabli from , you can minimize impact on your customers by exporting tokenized card data from and importing those tokens into Payabli. Merchants must initiate the migration process themselves by reaching out to . Payabli can’t make or authorize an export request on behalf of a merchant.

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Export SLA

Authorize.net doesn’t publicly publish their SLA for exporting tokenized card data from their platform. You should expect it to take 2 to 5 business days after receipt of all requirements.

Payabli’s SLA for importing data is 3 to 5 business days from the receipt of card data. We recommend giving at least business days for the full cycle to occur.

Payabli isn’t responsible for the export speed of other payment processors.

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Steps

Authorize.net hasn’t publicly published their export process or SLA. The process and information were given to the Payabli team by the Authorize.net support team over the phone. Payabli recommends that the merchant contact the Authorize.net support team directly to verify the process: https://www.authorize.net/support.html

  1. Reach out to the Payabli team to request the following:
    • Payabli’s SFTP instructions
    • Payabli’s PCI SAQ
  2. Log in to your Authorize.net gateway account as the account owner.
  3. Submit a support ticket requesting to start the token migration process. Have this info ready to share with them:
    • Your authorization for export. This may require a signed document or other secondary verification.
    • Payabli’s public PGP key
    • Payabli’s PCI SAQ
    • Payabli’s SFTP instructions. This is required if they send the files to Payabli. However, they may give Payabli the file location instead.
  4. Payabli retrieves the encrypted file and processes the data.
  5. When finished processing, the encrypted card data added to the merchant’s paypoint. Note that this step can’t take place until a merchant account is approved and the paypoint is activated.
  6. Payabli returns the encrypted card data file to the software provider. Now, the cards are ready to use in Payabli.

Payment history, invoices, recurring payment schedules, and other information don’t transfer over to Payabli during this process. You may be able to transfer some of this information from your outgoing software platform to your new platform that’s integrated with Payabli. Please work with both software platforms to see if this is possible.

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