When you migrate to Payabli from , you can minimize impact on your customers by exporting tokenized card data from and importing those tokens into Payabli. Merchants must initiate the migration process themselves by reaching out to . Payabli can’t make or authorize an export request on behalf of a merchant.

Before you begin, read Stripe’s export reference guide here: Request PAN Export.

Export SLAs

Stripe doesn’t publicly publish their SLA for exporting tokenized card data from their platform, but you should expect the export to take 10 working days from the receipt of all requirements.

Payabli’s SLA for importing data is 3 to 5 business days from the receipt of card data. We recommend giving at least business days for the full cycle to occur.

Payabli isn’t responsible for the export speed of other payment processors.

Steps

Before beginning, have Payabli’s PGP key ready to give to Stripe. The direct email to Stripe’s data migration team is: support-migrations@stripe.com

  1. Have the Stripe account owner log in and complete this form on the Stripe website. In this form, refer to Payabli as “Centavo, Inc., dba Payabli”.
  2. Stripe will send you an email notifying you of your request and the parameters of the export.
  3. Stripe should have Payabli’s info on file to export. However, if they request it, you can request Payabli’s AoC by emailing support@payabli.com
  4. Once confirmed, Stripe begins the export process, and sends the merchant a link to the stored file in a secure SFTP service. Give this link and any other access information to your contact at Payabli or your software provider, whoever is managing this process for you.
  5. Payabli retrieves the encrypted file and process the data.
  6. When finished processing, the encrypted card data added to the merchant’s paypoint. Note that this step can’t take place until a merchant account is approved and the paypoint is activated.
  7. Payabli returns the encrypted card data file to the software provider. Now, the cards are ready to use in Payabli.

Payment history, invoices, recurring payment schedules, and other information don’t transfer over to Payabli during this process. You may be able to transfer some of this information from your outgoing software platform to your new platform that’s integrated with Payabli. Please work with both software platforms to see if this is possible.