Pay Ops overview
Pay Ops is the operational layer of your payment program: boarding, account and entity management, reporting, risk and underwriting, disputes, and billing. These are the ongoing responsibilities that come with running a payment program: boarding merchants, managing accounts, monitoring activity, and handling exceptions. Without dedicated tooling, that work lands as one-off requests and manual fixes. Pay Ops gives those workflows structure, so operations scale with your program rather than falling behind it. These sections cover each area.
Payabli’s Pay Ops capabilities include:
- Merchant boarding
- Robust reporting and notifications
- Organization, paypoint, user, customer, and vendor management (known as entities in Payabli)
- Managing disputes and compliance
If you’re brand new to Payabli and want to understand the basics of how money moves, check out the intro here: How Money Moves.
These guides will help you get up and running with Payabli’s Pay Ops features.
Boarding
Boarding is the process of signing up merchants to your payment platform. Payabli provides tools to help you onboard merchants quickly and securely.
Learn how to avoid common merchant application problems
Understand how deposit, withdrawal, and remittance accounts work and how account IDs route transactions
Learn how to bulk board merchants in Payabli
Use this guide to help you choose the right merchant boarding approach for your platform
Learn how boarding application fields interact and which are required and recommended
Learn more about the Know Your Customer (KYC) and Know Your Business (KYB) fields required for merchant boarding
Learn how merchant boarding works in Payabli
Learn about statuses and substatuses during the merchant boarding process
Learn how additionalData works in boarding applications
Learn how to see an application’s notes and events via the Payabli API
Add new services to an existing paypoint by linking a new boarding application
Learn to use example code to set up a custom app for boarding using the Payabli API
Learn how to send prefilled boarding applications to prospective merchants
Learn how to manage the boarding process for paypoints in the Payabli UI
Reporting and notifications
Payabli offers robust reporting tools and webhooks to help you track transactions, settlements, and other key metrics. Amigo, Payabli’s AI agent, can also answer plain-English questions about this data directly in the Portal. You can also set up notifications to stay informed about important events.
Notifications
Learn how to use the Payabli API to add notifications and automated reports for important events
Learn to use example code to set up webhooks for payment notifications
Get automated reports and notifications for key events
Learn how to add and manage event notifications in the UI
Reporting
Learn how to use the Payabli API to track adjustments, such as ACH returns and chargebacks, in your money in transfers
Learn how to schedule automated reports and manage report recipients in the UI
Build, save, and reuse custom reports from any report table in the Payabli Portal
Compare the reporting APIs, Portal reports, and Amigo Insights to choose the right tool for your data
Learn how to use the query and statistics Payabli API endpoints for tailored reporting
Learn how to manage merchant ACH debit failures and returns and how they impact merchant funding and transfers
Learn how to use the Payabli API to track and audit payout transactions
Understand what Amigo can access, what it won’t do, and the controls partners have over it
Understand how Amigo, Payabli’s AI agent, answers analytics and account questions in natural language
Learn how to open Amigo, ask questions, and revisit past conversations in the Payabli Portal
Entities
Entities in Payabli refer to the people and businesses that interact with your payment platform, including vendors, customers, and users. Payabli provides tools to help you manage these entities effectively.
Add, edit, and manage customer records in the Payabli Portal
Learn how to add and manage customers with the Payabli API
Learn how to add and manage users in Payabli
Understand how organizations structure hierarchy, access, and configuration in Payabli
Learn about the different statuses of paypoints
Add and edit organizations in Payabli Portal
View the merchant paypoints in your organization, check their status, and open one in the Payabli Portal
Invite users, adjust their roles, and manage credentials in the Payabli Portal
Learn about user roles and permissions
Learn how to add and manage vendors with the Payabli API
Add vendors to Payabli manually, by scanning an invoice, or with a bulk import
Find, view, update, and remove your vendor records in the Payabli Portal to keep payout details current
Understand how entities like organizations, sub-organizations, paypoints, customers, and vendors work in Payabli
Learn how to understand and navigate your organization hierarchy
Disputes
Disputes, like chargebacks and returns, are part of payment processing. Payabli offers tools to help you manage these situations effectively and minimize their impact on your business.
Risk and compliance
These guides cover risk and compliance topics related to Pay In.
Learn how to protect cardholder data and reduce risk in card-not-present environments
Learn about suspicious activity detection and compliance in payment processing
Billing and fees
These guides cover billing and fees topics to help you understand Payabli’s billing and fee structures.
Learn how payor fees work in Payabli and how to configure and send them on transactions
Learn how merchant processing fees work in Payabli
List an organization’s billing profiles and read the pricing assigned to an entity
Learn how to interpret merchant statements for processing fees
Account management
These guides cover topics related to general account management in Payabli.
Understand how a paypoint’s bank account change moves from request to completion
Validate, create, and track a bank account change with the Case Management API
Learn how to interpret merchant statements for processing fees
Create, track, and action bank account changes from the Bank Changes queue
Learn which countries and territories are supported for Pay In and Pay Out features
Learn about how threshold amounts affect your payment processing
Learn how to complete your account setup and configure MFA when you’re invited to the Payabli Portal
Update your personal information and MFA settings in the Payabli Portal
Troubleshooting
If you run into issues while using Payabli’s Pay Ops features, check out the Pay Ops troubleshooting guide for help resolving common problems.